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Closing gaps in order management with a full-service data feed solution

How Feedonomics helped Stone Coat Countertops streamline order management and improve the customer experience

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Customer Challenges

  • Managing orders across Amazon, eBay, and Etsy with a substandard integration service
  • Troubleshooting listing errors and product feed issues as a team of one
  • Boosting Stone Coat Countertops’ global market reach on multiple channels

Feedonomics Solutions

  • Streamline order management and proactively prevent feed errors with custom automations
  • Optimize product listings according to each channel’s requirements and best practices
  • Provide dedicated, full-service feed management and 24/7 support from marketplace feed specialists

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Meaningful Results

Saw an overall lift in marketplace impressions, including +248% listing impressions on eBay
Reduced negative customer feedback on social media and improved customer satisfaction
Cut the late shipment rate in half and decreased refund rate on Amazon by 11%
Kaleb Quist

“I think the biggest compliment that I can give Feedonomics is that we don’t really notice them, which is perfect because that means everything’s running the way it is supposed to be running. If there’s ever an issue, the Feedonomics team jumps on it right away and gets it fixed. They are really quick to get back to us and explain what’s going on.”

Kaleb Quist, Digital Marketing Specialist at Stone Coat Countertops

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