Careers

About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world. 

What makes us different from other SaaS companies in the space? 

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Sales Team at Feedonomics

The Feedonomics Sales Team is the conduit of every dollar of revenue and nearly every client. We are 100% remote around all U.S. time zones, and 3 countries and we sell 3 different product lines to new and existing clients. In this journey, we ally with Sales Engineering, SalesOps, Global Operations, Marketing, Product, and Accounting to ensure we are putting our best effort with every client we take on. We hold each other accountable to our company values and push each other to be better each and every day. Our industry thrives on our products and service because they are unparalleled, which makes it a joy to sell.

The Role

As an Account Director - MidMarket at Feedonomics, you will be responsible for driving new business through outbound sales, partner-sourced opportunities, and direct selling. You will strategically engage mid-market prospects, guiding them through the sales cycle with a consultative approach.

Lead Band

$0-100M

The Responsibilities

• Prospecting & Outreach: Proactively source new business through outbound efforts, leveraging provided lead lists and self-sourced opportunities.
• Selling Through Multiple Channels: Drive sales through direct outreach, partnerships, and referrals, effectively managing a pipeline of brands, retailers, and performance marketing agencies.
• Client Engagement: Conduct compelling product demos via screen share and clearly articulate Feedonomics’ value proposition and competitive differentiators.
• Pipeline & Relationship Management: Maintain and nurture relationships with prospects and existing clients, engaging them through phone, email, video conferencing, and in-person meetings as opportunities arise.
• Industry Representation: Represent Feedonomics at national conferences, client meetings, and agency events to build brand awareness and establish credibility.
• Collaboration & Execution: Work cross-functionally with internal teams to ensure seamless service delivery and a strong client experience.
• Performance & Accountability: Consistently meet or exceed sales quotas, while participating in targeted projects to drive specific lead or client initiatives.

The Requirements

• 8+ years in SaaS MidMarket Sales
• 4+ eCommerce or adtech industry experience required
• Ability to travel once or twice a quarter to conferences or client events 
• Exceedingly organized
• Ability to plan and manage a busy schedule
• Ability to multitask
• Excellent listening and communication skills, a high aptitude for understanding how business and software systems overlap, and a fearless approach to learning.
• Proven experience carrying a quota and managing a pipeline of enterprise level opportunities
• Ability to understand a technical SaaS product
• Strong consultative problem-solving approach to sales
• Need to help prospect architect a solution that solves their problems
• Ability to develop and present account growth strategy to management
• Bachelor’s degree (preferred)

What's in it for you?

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• 401K retirement plans with company match
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program 

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups. 

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.

About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world. 

What makes us different from other SaaS companies in the space? 

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Sales Team at Feedonomics

The Feedonomics Sales Team is the conduit of every dollar of revenue and nearly every client. We are 100% remote around all U.S. time zones, and 3 countries and we sell 3 different product lines to new and existing clients. In this journey, we ally with Sales Engineering, SalesOps, Global Operations, Marketing, Product, and Accounting to ensure we are putting our best effort with every client we take on. We hold each other accountable to our company values and push each other to be better each and every day. Our industry thrives on our products and service because they are unparalleled, which makes it a joy to sell.

The Role

As a Customer Success Manager (“CSM”), you are an individual contributor who will play a critical role in ensuring our customers are having an amazing experience and maximizing the value from our platform and offerings.  You’ll manage a book of business across some of the largest, most well-known brands in e-Commerce.  In this role, you’ll be accountable for the customer’s overall success with Feedonomics, including product / feature adoption, improving satisfaction, expansion and renewals. 

The Responsibilities

• Maintain complete ownership over an assigned book of business of Feedonomics customers with responsibility over key customer success metrics including Net Revenue Retention and NPS
• Build deep, lasting relationships, establish yourself as a trusted advisor and drive adoption of our products and services that align with your customer’s goals
• Recommend advertising and marketing channels to ensure that your customers are maximizing outcomes with fully optimized product data across their partner ecosystem
• Provide ongoing training sessions and product demonstrations with customers as new products and technologies are brought to market
• Become an expert in understanding the Feedonomics value proposition and ensure the customer understands and realizes the value
• Assist with challenging customer requests and escalate as needed to the appropriate team member (accounting; operations; sales; support)
• Collaborate with Feedonomics marketing team by collaborating on content for Customer Success to ensure growth attainment and increased footprint.
• Acquire testimonials, case studies, and logos from satisfied customers, ensuring that all assigned accounts are engaged in accordance with our established requirements 
• Maintain a steady cadence of meetings with your customers to build relationships and uncover opportunities and risk
• Support contract management and billing needs of the customer 
• Learn Feedonomics systems; Feedonomics Platform, internal Sales CRM, and internal Zoho ticketing system

The Requirements

• 2-3 years direct experience in sales; customer experience; customer success; retention; Success; SDR and/or account management; 
• 2 years eCommerce experience - preferred
• Excellent problem-solving, organizational, analytical skills, curiosity, and out of the box thinking
• Exceptional skills interacting with customers on a variety of topics including business and product strategy/design, technical guidance and long-term product roadmap
• Ability to create informational marketing content for customers
• Analytical mind who can convert metrics into action items

Education: 

• Bachelor's Degree - preferred but not required 

What's in it for you?

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• 401K retirement plans with company match
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program 

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups. 

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.

About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world. 

What makes us different from other SaaS companies in the space? 

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Sales Team at Feedonomics

The Feedonomics Sales Team is the conduit of every dollar of revenue and nearly every client. We are 100% remote around all U.S. time zones, and 3 countries and we sell 3 different product lines to new and existing clients. In this journey, we ally with Sales Engineering, SalesOps, Global Operations, Marketing, Product, and Accounting to ensure we are putting our best effort with every client we take on. We hold each other accountable to our company values and push each other to be better each and every day. Our industry thrives on our products and service because they are unparalleled, which makes it a joy to sell.

The Role

The Client Success Manager (“CSM”) is an individual contributor whose primary responsibility is to support European-based Feedonomics clients in the areas of presale relations, client relationship management, client happiness and retention.  The CSM will elevate sales opportunities that may be the result of the relationship(s) built, leading to increased MRR and client retention.  In this role, you will build client loyalty by assisting clients in identifying their business strengths and motivating them to reach their business goals through Feedonomics.  Our Client Success Managers regularly engage with cross-functional teams like Sales, Operations, Partnerships and Finance and are entrusted to identify client needs and help Feedonomics satisfy those needs in a cost effective and timely manner.

The Responsibilities

• Maintain complete ownership over an assigned book of business of Enterprise customers with responsibility over key customer success metrics including NPS, account growth, forecasting and revenue retention
• Be the internal subject matter expert and drive adoption of our solutions that provide value for your customers through consultative selling techniques
• Advise merchants on best practices to help them improve time to first sale, search optimization, conversion, site speed, fraud management, business operations and other key impact areas
• Improve revenue retention rates for your book of business by building strong reference-able working relationships with your clients from entry level to C-level executives
• Become fluent in competitive positioning and be effective in differentiating BigCommerce and the BigCommerce partner ecosystem
• Research and understand your client’s industry and business in order to provide best practices, advice, and guidance to help them grow and achieve key strategic outcomes
• Collaborate with Product Management, Engineering, Client Services, and Marketing teams to ensure that newly released features are understood and continue to strengthen our value proposition
• Maintain a rigorous cadence of weekly, monthly, and quarterly meetings with merchants to maintain relationships and uncover opportunities to continue to provide improved solutions
• Conduct strategic business reviews with your clients to implement plans that drive their growth and achieve shared goals
• Serve as an experienced, trusted advisor for clients, partners and internal team members
• Assist with high-severity requests or issue escalations as needed, and manage the escalation through resolution
• Work with cross functional teams across Sales, Client Success, SBD, and Marketing to deliver the best experience for your clients and to raise key metrics, like company NPS
• Be the voice of the customer – sharing customer feedback, requests and requirements to internal stakeholders
• Serve as a coach and mentor to members on the Customer Success Team both by example and in a structured environment
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

The Requirements

• 2-3 years direct experience in sales; client experience; client success; retention; Success; SDR and/or account management; 
• 2 years eCommerce experience - preferred
• Excellent problem-solving, organizational, analytical skills, curiosity, and out of the box thinking

• Exceptional skills interacting with clients on a variety of topics including business and product strategy/design, technical guidance and long-term product roadmap

• Ability to create informational marketing content for clients
• Analytical mind who can convert metrics into action items
• Located in United Kingdom and available to travel to London on monthly basis

Education: 

• Bachelor's Degree - preferred but not required 

What's in it for you?

• Remote work set-up
• Competitive pay
• Generous paid time off including vacation days and sick leave
• Private Medical Insurance with an option to extend coverage to partner and children

• Health Assured EAP that provides a complete support network covering a wide range of issues such as life support, legal information, bereavement support, medical information, and cognitive behavioral therapy online
• Employer-Sponsored Pension
• FeedoFUNds, a dedicated budget to foster and build relationships across the company on in-person or virtual team events
• Employee Resource Groups (ERG)
• Feedonomics Certification
• Referral bonus program 

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups. 

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.

About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world. 

What makes us different from other SaaS companies in the space? 

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Global Operations team at Feedonomics

The Global Operations team at Feedonomics is an incredible group of Feedos who work to ensure our clients have THE best possible experience at Feedonomics. The support side of the team handles both inbound reactive customer support and outbound proactive client success with a focus on quality. As a part of our Global Operations team is the Advertising team, which is a client-centric team supporting a fully managed solution that streamlines feed optimization, product listing, and data synchronization for hundreds of paid search, social media, and affiliate channels. Our stellar global operations team and support specialists are available 24/7, enabling Feedonomics to create a full-service feed management experience for advertisers.

The Role

The Feed Build I specialist will be responsible for setting up, analyzing, and optimizing product data feeds for our clients. You will be responsible for ensuring the feed is optimized to the client’s requests and industry best practices before going live, and troubleshooting any errors after the feed has been sent to a marketing channel. You will transform raw data into an optimized product feed, tuned for performance in each unique channel, including Google, Bing, and CSEs.

The Responsibilities

• Building Optimized Feeds
  • Review imported data and client requirements for each build
  • Transform raw data into an optimized product feed following Feedonomics best practices
  • Build product feeds and filter mass quantities of product data into usable product listings
  • Review feeds for data integrity to assess the quality of feeds
  • Bring optimized feeds live in Google Merchant Center
  • Troubleshoot errors and issues in Google Merchant Center
  • Setup additional export channels, for example, Facebook, Instagram, Bing, and Snapchat
• Account Management
  • Communicate with clients throughout the build process in ticketing system
  • Meet with clients over Google Meet or Zoom as needed
  • Big data analysis up to 1M + SKUs
• Team Collaboration
  • Ability to productively partner with Enterprise Feed Managers 
  • Work with Enterprise Feed Coordinators to understand the client’s feed requirements
  • Connect with development team as needed to solve technical issues

The Requirements

•  Excellent client relationship building skills
•  Ability to understand and interpret client requests for intended outcomes
• Entry Level data analysis skills
• Critical thinking/problem solving
• Ability to work within compressed timeframes and embrace a sense of urgency. Capable of prioritizing multiple, sometimes competing deliverables, while managing expectations and meeting deadlines.
• Proficient in Portuguese, both written and oral
• Bachelor’s Degree in or, in lieu of degree, High School Diploma or GED 

Nice to have

• (1) year of e-commerce business-to-business client experience preferred
• Hands-on experience with PPC, Display, and Social
• Certifications such as AdWords, Bing, Analytics, etc.
• Basic HTML or SQL

What's in it for you?

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• 401K retirement plans with company match
• Family benefits, such as parental leave, transition benefits for new parents, newborn sick leave, adoption assistance, pet insurance, and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program

Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.

Targeted salary range: $21.63- $24.04 per hour

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups. 

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.

#LI-Remote
#LI-AL1

About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world. 

What makes us different from other SaaS companies in the space? 

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Sales Team at Feedonomics

The Feedonomics Sales Team is the conduit of every dollar of revenue and nearly every client. We are 100% remote around all U.S. time zones, and 3 countries and we sell 3 different product lines to new and existing clients. In this journey, we ally with Sales Engineering, SalesOps, Global Operations, Marketing, Product, and Accounting to ensure we are putting our best effort with every client we take on. We hold each other accountable to our company values and push each other to be better each and every day. Our industry thrives on our products and service because they are unparalleled, which makes it a joy to sell.

The Role

We are seeking a highly motivated and experienced Senior Account Manager to develop and manage strategic relationships with key clients. In this role, you will own both Feedonomics and BigCommerce platforms, spanning B2C and B2B segments. Your primary focus will be on driving expansion and renewals within existing accounts while serving as the key point of contact to strengthen client relationships and deliver exceptional results.

The Responsibilities

• Strategic Growth:
  • Develop and execute a systematic plan to identify, qualify, and build a pipeline of upsell and cross-sell opportunities for the suite of BigCommerce Inc. products, including BigCommerce B2B, BigCommerce B2C, Feedonomics, Makeswift, and Recurring Professional Services.
  • Create a detailed territory plan, outlining strategies, target accounts, and actions needed to exceed revenue goals.
  • Construct and maintain account plans for top clients, identifying growth opportunities and potential challenges while providing a clear roadmap for expansion.
• Client Engagement & Retention:
  • Serve as the primary point of contact for client inquiries, business requirements, and escalations, ensuring proactive and responsive communication.
  • Lead regular business reviews, presenting insights on usage, performance, and ROI, while identifying additional growth opportunities.
  • Collaborate with internal teams (sales, product, support) and external agency partners to ensure seamless delivery of initiatives that meet customer expectations.
• Revenue Management:
  • Develop tailored proposals, contracts, and presentations to communicate the value of BigCommerce Inc. offerings effectively.
  • Manage key account metrics, track engagement, and identify at-risk accounts, ensuring proactive account management and consistent reporting to stakeholders.
  • Drive renewals and achieve expansion goals, focusing on high-impact activities that align with client objectives. 
• Operational Excellence:
  • Handle client inquiries and escalations with a solutions-focused approach, ensuring high customer satisfaction.
  • Maintain accurate records of client interactions, proposals, and account details in CRM systems, ensuring data accessibility and transparency.

Note: This role does not include prospecting for new accounts or managing the sales process for new clients.

The Requirements

• Experience:
  • Minimum of 7+ years managing complex B2B and/or B2C SaaS accounts with a proven track record of achieving retention and expansion goals in a subscription-based model.
  • Demonstrated ability to identify and capitalize on expansion opportunities within existing accounts while consistently exceeding renewal targets.
  • Proven success in managing global accounts and multi-regional teams, effectively navigating cultural differences, time zones, and language barriers.
• Skills:
  • Exceptional interpersonal and communication skills to build trust and foster long-term client relationships.
  • Strong strategic and data-driven mindset; experienced with CRM and customer success tools like Salesforce or Gainsight.
  • Ability to analyze customer usage data, track KPIs, and present data-driven insights to demonstrate ROI and identify growth opportunities.
  • Adept at negotiating and aligning customer goals with company objectives while collaborating effectively with internal teams and agency partners.
• Knowledge:
  • Comprehensive understanding of SaaS metrics, customer lifecycle management, and the ability to manage expectations across diverse stakeholders.
  • Experience acting as the ‘Quarterback’ for customer accounts, aligning internal and external efforts to achieve impactful results.

What's in it for you?

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• 401K retirement plans with company match
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program 

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups. 

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.

About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world. 

What makes us different from other SaaS companies in the space? 

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Global Operations team at Feedonomics

The Global Operations team at Feedonomics is an incredible group of Feedos who work to ensure our clients  have THE best possible experience at Feedonomics. The support side of the team handles both inbound reactive customer support and outbound proactive client success with a focus on quality. As a part of our Global Operations team is the Advertising team, which is a client centric team supporting a fully managed solution that streamlines feed optimization, product listing, and data synchronization for hundreds of paid search, social media, and affiliate channels. Our stellar global operations team and support specialists are available 24/7, enabling Feedonomics to create a full-service feed management experience for advertisers.

The Role

We are seeking a Senior Manager, Global Operations Onboarding with a strong technical and leadership background to lead and optimize our onboarding processes for Feedonomics clients. This role is responsible for managing high-performing onboarding and support teams, ensuring seamless integrations, and driving efficiency in client implementations. The ideal candidate will have deep expertise in data feeds, APIs, SaaS platforms, and eCommerce ecosystems, enabling them to troubleshoot technical challenges and enhance onboarding workflows. They will collaborate cross-functionally with Product, Engineering, and Operations to refine processes and deliver a best-in-class client experience. Strong leadership, problem-solving, and stakeholder management skills are essential for success in this role.

The Responsibilities

• Lead Operations Managers and oversee our onboarding team and Lite support team while ensuring a smooth client go-live experience. 
• Develop and execute onboarding strategies that drive client satisfaction and long-term success.
• Continuously optimize onboarding processes to improve efficiency, reduce time to value, and enhance scalability.
• Collaborate with cross-functional teams (Sales, Product, Engineering, and Operations) to refine onboarding workflows and address client needs.
• Establish and track key performance indicators (KPIs) to measure onboarding success and client retention. 
• Serve as a strategic partner and trusted advisor to the onboarding, support and clients throughout the onboarding journey.
• Ensure clients have a seamless transition from Sales to onboarding and into ongoing Support.
• Proactively identify and address client challenges, providing solutions to improve adoption and engagement.

The Requirements

• 4 + years of experience with Advertising/Social Channel account and client relationship management
• 4 + years direct people management experience in Operations or leading technical teams
• Strong analytical abilities and a high level of comfort with data collection and manipulation in Excel
• Strong detail orientation and a sense of taking the initiative to continually improve client service practices and workflow
• A strong decision-maker, with demonstrated success of making timely and informed decisions that keep the organization moving forward
• A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization
• Proven ability to drive impact in a complex, fast-paced environment - Organized, detail-oriented, and strategically focused
• Excellent written and verbal communication skills
• Hands-on experience managing Google Shopping, Facebook, or Microsoft Shopping
• Experience with eCommerce Advertising/Social integrations  (i.e. Shopify, Bigcommerce, Magento, etc..
• BA/BS degree preferred in management or related field

What's in it for you?

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• 401K retirement plans with company match
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program
• Bachelor’s degree in Business Management, Computer Science, or Marketing preferred or equivalent work experience

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups.

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.
 

About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world. 

What makes us different from other SaaS companies in the space? 

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Product team at Feedonomics

Our Product team uses creativity, insights, and operational excellence to steer our product vision across Feedonomics. This dynamic team of product managers, designers, and project managers work in a highly collaborative environment to build the products and experiences that make an impact on the world of eCommerce and beyond.

The Role

Feedonomics is seeking an experienced Senior Product Management to lead the development and enhancement of our solutions in the e-commerce ecosystem. The ideal candidate will have extensive knowledge and expertise in online sales and advertising channels (e.g. e-commerce platforms, marketplaces, search, affiliate). As a Senior Product Manager, you will drive strategic product initiatives, collaborate with cross-functional teams, and shape the future of our integration technology solutions to deliver exceptional value to our customers.

The Responsibilities

• Lead the strategic planning, development, and execution for one or more key product areas to deliver a high-quality product experience.
• Conduct comprehensive market research and analysis to identify industry trends, competitive landscape, and customer needs
• Collaborate closely with other product managers, engineering, design, sales, and customer support teams to define product requirements and priorities based on market insights and business objectives.
• Collaborate effectively to decompose intricate projects into smaller, more manageable tasks, progressively enhancing customer value with each iteration.
• Communicate business outcomes and performance metrics to key stakeholders throughout the organization.
• Prioritize feature backlog and allocate resources effectively to deliver high-impact product releases in a timely manner.
• Create comprehensive narratives for Stories and Epics, and communicate all pertinent details to the development team(s) throughout the development process, including planning and grooming meetings.
• Collaborate closely with the Design team to create prototypes for new features.
• Verify the viability of new features by soliciting feedback from platform users and key stakeholders prior to development.
• Demonstrate new features to stakeholders, cross-functional teams, and customers.
• Manage the product and sprint backlog in Jira, ensuring clarity and up-to-date data.
• Analyze and measure the impact of product enhancements, iterating continually to optimize performance.

The Requirements

• 5+ years experience in Product Management.
• Proven experience in developing and managing products within the e-commerce industry, including a deep understanding of e-commerce platforms, technologies, and market dynamics.
• Extensive knowledge and expertise in one or more of the following areas:
  • eCommerce carts (BigCommerce, Shopify, etc.)
  • Advertising platforms (Google Shopping, Facebook, etc.)
  • Marketplaces (Amazon, eBay, Walmart, etc.)
• You possess an entrepreneurial mindset, with a bias for customer-centric innovation.
• You understand the life cycle of a product as it relates to product catalogs, inventory management, product listings, and order management.
• You demonstrate a bias for action, consistently driving initiatives forward.
• You have a proven track record of leading successful product initiatives and driving product growth in a fast-paced environment.
• You have a technical background or technical orientation, enough to get in the weeds with engineers to understand the pros and cons of different technologies, designs, and potential solutions.
• You possess strong UX instincts and while you won't be responsible for independent designs, you will collaborate effectively with design and research colleagues.
• You're great at communicating and negotiating with cross-functional teams.
• You possess a strong ability to influence others, fostering strong collaboration, even when there are differing viewpoints.
• You're curious and love trying new things. You ask yourself “Why did they build it that way?” or “What would happen if…?”
• You get excited about tackling big, complicated, and often ambiguous problems.
• You understand that human behavior is complex and changing behaviors is a lot harder than building features and technology.
• You have excellent written and oral communication skills.
• You understand that human behavior is complex and changing behaviors is a lot harder than building features and technology.

Education

• BA/BS degree, preferably in CS or Engineering

What's in it for you?

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• 401K retirement plans with company match
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program 

Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.

Targeted salary range: $136,000—$205,000 USD

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups. 

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.

About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world. 

What makes us different from other SaaS companies in the space? 

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Sales Team at Feedonomics

The Feedonomics Sales Team is the conduit of every dollar of revenue and nearly every client. We are 100% remote around all U.S. time zones, and 3 countries and we sell 3 different product lines to new and existing clients. In this journey, we ally with Sales Engineering, SalesOps, Global Operations, Marketing, Product, and Accounting to ensure we are putting our best effort with every client we take on. We hold each other accountable to our company values and push each other to be better each and every day. Our industry thrives on our products and service because they are unparalleled, which makes it a joy to sell.

The Role

The Senior Sales Engineer plays an integral part in the sales cycle and is responsible for assisting the Sales Organization with technical questions presenting our platform and establishing confidence in Feedonomics technology. To accomplish this, the Senior Sales Engineer must be able to identify and understand a prospect or client’s technical business requirements and whether those can be solved by Feedonomics. The Senior Sales Engineer will have an active role in scoping escalations. 

The Responsibilities

• Escalation for on RFPI/RFI, Vendor Assessment, Security Questionnaires, and all applicable documents.
• Participate in all stages of the midmarket, strategic sales, and enterprise business development lifecycle, including: 
  • Provide technical input on discovery calls 
  • Give in-depth demonstrations of the Feedonomics platform
  • Prepare and showcase custom demos and data setups
• Responsible for managing customer escalations
• Project manage and present custom demonstrations
• Review technical details with final decision-makers at the end of the sales cycle
• Collaborate cross-functionally to ensure that newly released features are understood and continue to strengthen our value proposition
• Document all customer questions to ensure immediate follow-up on all outstanding issues
• Creating internal and external technical documentation surrounding the Sales Engineering process and communicating technical requirements to operation teams
• Put together training on new features and products we support for the Sales Engineer team (and potentially the Sales team)
• Travel as needed to conferences or client meetings
• Understand competitive positioning and be effective in differentiating Feedonomics
• Participate in all team activities (weekly all sales meetings, sales cafe, sales dojo, sales engineering meeting, sales summits, etc)
• Escalation for Sales Engineer - Tier 1&2 

The Requirements

• 5+ years of experience in a client-facing technical role (Sales engineering, technical account management etc) 
• Experience working in an e-commerce and technical environment supporting high volume, transactional applications, and data transformation/exchange
• Proficient in adapting to new software tools and environments
• Understanding of advertising channels, marketplaces, and web stores such as Amazon, eBay, Magento, Shopify, etc.
• Technical working knowledge of API integrations 

Skills:

• Master Communicator - You possess strong verbal, presentation, written, listening, and organizational skills 
• Problem Solver - You’re adept at using critical thinking to assess and solution for prospects with low to moderate levels of sophistication and complexity
• Effective Prioritizer - You effectively manage your workload and prioritize activities
• Driven - You are energetic, self-starting, and have a sense of urgency and passion for winning
• Thoughtful - You anticipate where potential issues are and plan your approach accordingly
• Collaborative - You  collaborate readily and easily and are able to motivate multiple groups toward accomplishing a task
• Solution-Oriented - Ability to identify and creatively solve complex problems, including matters related to systems and sales processes.
• Analytical - High degree of business acumen 

Education: 

• Bachelor's degree required

What's in it for you?

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• 401K retirement plans with company match
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program 

Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.

Targeted salary range: $130,000—$175,000 USD

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups. 

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.

About Feedonomics

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a 3rd party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics partners with agencies, brands, and retailers to optimize and list their products on the top ecommerce shopping destinations around the world. 

Here at Feedonomics we “eat our own dog food”, meaning that in addition to our merchant and agency users, Feedonomics has over a hundred analysts using our platform to service some of the largest merchants in the world like Walmart and Target. This makes sure that we are building the right product and iterating constantly. 

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

Remote First

Here at Feedonomics, we operate in a fully remote work environment where our employees are located all over the United States.  

The Role

We are looking for a highly motivated and experienced Senior Software Engineer - Backend to join the fully remote Engineering team at Feedonomics. You will be working with a highly collaborative and cross-functional  Backend Engineering team to deliver and scale  core infrastructure components and services that power our robust, high-performance, data-intensive SaaS platform.  This particular role is also looking for an emphasis on DevOps specialization - driving advancement in CI/CD tooling and monitoring infrastructure.

The Responsibilities

• Collaborate on the design, architecture and development of scalable and highly available applications and services.

• Solve complex infrastructure-related problems with code, developing and providing post-release support for scalable applications.

• Identify and implement enhancements to DevOps practices and tooling, leveraging automation to enhance robustness of the CI/CD pipeline, thereby streamlining efficient application development and deployment.

• Drive technology design and articulate architecture solution options to the product owners and Engineering leadership.

• Conduct post-mortems to analyze and prevent repeat failures.

• Be a champion for Continuous Improvement in end-to-end infrastructure and systems.

• Evaluate and recommend tools, technologies and processes that solve concrete business problems.

• Coordinate with Infrastructure and DevOps engineers across other product teams to keep up with  industry trends and drive best practices throughout the Engineering department.

The Requirements

• 6+ years experience in Backend Software, DevOps, and/or SRE positions

• 4+ years experience with PHP (Strongly preferred), GoLang, Python, or similar programming language

• 3+ years working in Linux-based environments

• 2+ years in any CI/CD platform (required, Jenkins a bonus)

• 2+ years Docker or similar containerization technology

• 2+ years experience with MySQL or a similar technology

• Cloud Platform familiarity is a bonus (GCP specifically)

• Experience with Full-stack observability tools like New Relic is strongly preferred

• Understanding of database schema design, caching and scalability

• Understanding of basic networking principles and various communication protocols (TCP, RPC, etc) 

• Strong understanding of Distributed Systems and Systems Engineering concepts

• Experience in Caching technologies is a plus (e.g. Redis or memcached)

• Excellent written and verbal communication skills

• Applicants must be authorized to work in the U.S.

• BS or higher degree in Computer Science or related technical field

What's in it for you?

• Master your craft under the guidance of technical experts in their field
• Work with autonomy to solve challenges and come up with creative technical solutions to meet the needs of our clients
• See your work in action as the largest companies in the world use your code to succeed in their eCommerce goals
• This position is remote, with flexible working schedule available
• Competitive pay that keeps up with the market
• Unlimited PTO in addition to Well-Being Leave, Volunteer Days, and Fixed and Floating Holidays
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• 401K retirement plans with company match
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Generous Employee Referral bonuses

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups.

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.

#LI-Remote

About Feedonomics

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a 3rd party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics partners with agencies, brands, and retailers to optimize and list their products on the top ecommerce shopping destinations around the world. 

Here at Feedonomics we “eat our own dog food”, meaning that in addition to our merchant and agency users, Feedonomics has over a hundred analysts using our platform to service some of the largest merchants in the world like Walmart and Target. This makes sure that we are building the right product and iterating constantly. 

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

Remote First

Here at Feedonomics, we operate in a fully remote work environment where our employees are located all over the United States.  

The Role

We are looking for a highly motivated and experienced Senior Software Engineer - Backend to join the fully remote Engineering team at Feedonomics. You will be working with a highly collaborative and cross-functional Backend Engineering team to deliver and scale core infrastructure components and services that power our robust, high-performance, data-intensive SaaS platform.

The Responsibilities

• Collaborate on the architecture, design, and development of scalable and highly available applications and services
• Solve complex infrastructure-related problems with code, developing and providing post-release support for scalable applications
• Identify and implement enhancements to DevOps practices and tooling, leveraging automation to enhance robustness of the CI/CD pipeline, thereby streamlining efficient application development and deployment
• Drive technology design and articulate architecture solution options to the product owners and Engineering leadership
• Conduct post-mortems to analyze and prevent repeat failures
• Be a champion for Continuous  Improvement in end-to-end infrastructure and systems.
• Evaluate and recommend tools, technologies and processes that solve concrete business problems
• Become a domain expert who follows industry trends and applies best practices  and contributes towards continuous improvement of those practices

The Requirements

• 5+ years of programming experience in backend languages
• 2+ years experience with PHP (Strongly preferred), Python, GoLang, Java or a similar programming language
• 2+ years experience with MySQL or a similar technology
• Strong understanding of database schema design, caching and scalability
• Strong understanding of various communication protocols (TCP, RPC, etc) 
• Strong understanding of Distributed Systems
• Experience in Caching technologies is a plus (e.g. Redis or Memcached)
• DevOps experience preferred
• Experience with Full-stack observability tools like New Relic is strongly preferred
• Workable understanding of Linux operating systems Experience with modern CI/CD and containerization tools like Docker
• Ability to perform time and memory complexity analysis
• Excellent written and verbal communication skills
• Applicants must be authorized to work in the U.S.
• BS or higher degree in Computer Science or related technical field

What's in it for you?

• Master your craft under the guidance of technical experts in their field
• Work with autonomy to solve challenges and come up with creative technical solutions to meet the needs of our clients
• See your work in action as the largest companies in the world use your code to succeed in their eCommerce goals
• This position is remote, with flexible working schedule available
• Competitive pay that keeps up with the market
• Unlimited PTO in addition to Well-Being Leave, Volunteer Days, and Fixed and Floating Holidays
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• 401K retirement plans with company match
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Generous Employee Referral bonuses

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups.

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.

#LI-Remote

About Feedonomics

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a 3rd party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics partners with agencies, brands, and retailers to optimize and list their products on the top ecommerce shopping destinations around the world. 

Here at Feedonomics we “eat our own dog food”, meaning that in addition to our merchant and agency users, Feedonomics has over a hundred analysts using our platform to service some of the largest merchants in the world like Walmart and Target. This makes sure that we are building the right product and iterating constantly. 

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

Remote First

Here at Feedonomics, we operate in a fully remote work environment. Our home office is based in Los Angeles, California, but our employees are located all over the United States and globally.  

The Role

In this role, you will be developing the amazing features that power our robust and scalable SaaS platform, building an API, consuming an API, and scaling an API

The Responsibilities

• Implement scalable PHP APIs, services and solutions from concept to production as part of a focused product team
• Engage in various aspects of the software development process, including design, development, testing, debugging, and documentation
• Collaborate with Senior Engineers during software design sessions.
• Collaborate with other Engineers, Product and Design team members to align on requirements and acceptance criteria
• Support bug fixes and implement enhancements to applications in Production
• Write clean, reusable and quality code, adhering to best practices 
• Seek and participate in personal development opportunities to maintain a detailed knowledge of industry standards and engineering best practices 

The Requirements

• 3+ years of experience with software development in full stack technologies
• 1+ years experience with PHP (Strongly preferred)
• 1+ years experience with MySQL or similar technology
• Strong grasp of software engineering fundamentals and design principles.
• Comfortable with using Linux and git
• Can write testable, readable, maintainable code.
• Willing to work in a highly collaborative remote environment.
• Ability to perform time and memory complexity analysis
• Excellent written and verbal communication skills, including strong technical presentation skills
• Excellent command of English, both written and verbal, for technical communication and collaboration

Education:

• BS degree required or higher degree in Computer Science or related technical field 

What's in it for you?

• Remote work set-up
• Competitive pay
• Generous paid time off including vacation days and sick leave
• Private Medical Insurance with an option to extend coverage to partner and children
• Employer-Sponsored Pension
• Employee Resource Groups (ERG)
• Feedonomics Certification
• Referral bonus program 

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups.

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.